Terms of Use for GreekLanguage.School

Terms and conditions of courses via the meets platform

* Registration for a course / lesson package / video course / conversation club, etc. (hereinafter referred to as  the course ) is considered the moment you send the course fee to the account number  2315517193/0800

*Since I have courses scheduled in advance, I cannot refund your course fees if you do not attend the courses. This does not apply, of course, if I exceptionally cancel the course myself.

 

* If at least 2 interested parties do not register for a course marked as “group”, the course will change to individual. This change is of course associated with a much greater effectiveness of the course, but also a slightly higher price, see price list

*  Although I would like to teach each of you personally, sometimes this may not work out, so I reserve the right to change the lecturer in the relevant course.

* A participant who significantly disrupts the course may be expelled from the course without compensation.

* I will use the applicant’s personal data only for the purposes of organizing the course and providing information about Greek.

*  I reserve the right to change the conditions.

*The package of individual lessons must be used within one calendar year. Of course, if you purchase the package in December or November, it is clear that you have time to complete the lessons until February.

 

Delivery terms

• (email sending a link electronically to an online lesson or video course)

 

 

Organizational guidelines

 

Admission to the course

* The course can be purchased directly in the e-shop

* if you are applying for a higher course, you need to verify your knowledge through a written assignment or exam in order to be assigned to an appropriate course

• The individual package must be used through regular and pre-arranged lessons. The student contacts me before purchasing regarding time capacity.

* Lessons can be ordered by e-mail or via the contact form on the Greek with Kristýna website.

* You are required to pay for the course within 14 days of receiving payment instructions; if the course starts earlier than 14 days, you as the applicant are required to pay for the course no later than the day the course starts.

* the number of lessons for which payment is made can be found in the description 

* after the payment is credited to the course provider’s account, you will receive a payment confirmation

* The course price includes: teaching within the given time frame, entrance test (if necessary)

Teaching

* the minimum number of students to open a group course is 2 (max. 4)

* in case of my absence, a substitute or replacement lesson will be provided on another day,  I will inform you immediately

* the student can tell me about comments on the lesson 

* Teaching takes place via Meets (or Skype).

* Lesson time starts at the agreed time. If you are late, the missed time is counted towards the lesson time. I will wait for you for a maximum of 15 minutes. If I am late, I will make up for the missed time.

Individual lessons are suitable for classic regular lessons or for supportive language coaching. 

A student can cancel a lesson/request a time change up to a week in advance.

Course cancellation conditions

* If the course is cancelled before it starts, the course fee will be refunded in full to candidates who have already paid, in other cases the course fee will not be refunded.

Video course

• I make the digital content available to you as a course payer for your personal use. It is not possible to distribute it (or any part of it), whether in its original or modified form, or to allow its use by other persons without my prior express written consent. I am the author of the course myself and you can verify the accuracy of the information in the sources I refer to. 
• The video course is supported by iOs, Microsoft Windows, Android and MacOs operating systems.
• In case of any technical problems in the video course, please contact me and I will fix the error within 30 days (I reserve this time in case there is a “huge” error in the future, which I don’t expect, but Facebook is also down, right 🙁
• sending a link to the video course electronically by e-mail

…

Privacy Policy

* As a provider, I undertake to collect and use personal data provided by applicants only for internal needs and not to pass them on to third parties.

Order and payment for the course

These general terms and conditions (“ Terms ”) of Kristýna Spáčilová, with registered office at Počernická 66, Company ID 08042128, e-mail: kristyna.spacilova@gmail.com , a natural person conducting business under the Trade Licensing Act , regulate, in accordance with the provisions of Section 1751, paragraph 1 of Act No. 89/2012 Coll., the Civil Code, as amended (“ Civil Code ”), the mutual rights and obligations of you, as buyers, and us, as sellers, arising in connection with or on the basis of the purchase contract (“ Contract ”) concluded through the E-shop on the website recky-jazyk.cz .

The provisions of these Terms and Conditions are an integral part of the Contract. As you are certainly aware, we primarily communicate remotely. Therefore, our Contract also applies to the use of means of remote communication that allow us to reach an agreement without the simultaneous physical presence of Us and You, and the Contract is thus concluded remotely in the E-shop environment, via the website interface (” E-shop web interface “).

If any part of the Terms and Conditions contradicts what we have jointly agreed upon as part of your purchase process on Our E-shop, this specific agreement will take precedence over the Terms and Conditions.

Rights arising from defective performance of Goods

I guarantee that at the time of transfer of risk of damage to the Goods pursuant to Article 6.7 of the Conditions, the Goods are free from defects,
in particular that the Goods:
a) correspond to the agreed description, type and quantity, as well as quality, functionality, compatibility,
interoperability and other agreed properties;
b) are suitable for the purpose for which you require them and with which we agree;
c) are supplied with the agreed accessories and instructions for use, including assembly or
installation instructions;
d) are suitable for the purpose for which Goods of this type are usually used;
e) in terms of quantity, quality and other properties, including durability, functionality, compatibility and
safety, they correspond to the usual properties of Goods of the same type that you can reasonably
expect, also taking into account public statements made by us or another person in the same contractual
chain, in particular advertising or labeling;
f) are supplied with accessories, including packaging, assembly instructions and other instructions for use that
you can reasonably expect; and
g) corresponds in quality or design to the sample or design provided to you prior to
the conclusion of the contract.

Rights and obligations regarding rights arising from defective performance are governed by the relevant generally binding legal
regulations (in particular the provisions of Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No.
634/1992 Coll., on Consumer Protection, as amended).
In the event that the Goods have a defect, i.e. in particular if any of the conditions under Article 7.1 are not met,
you may notify Us of such a defect and exercise your rights arising from defective performance (i.e. claim the Goods) by sending
an e-mail or letter to Our addresses listed in Our identification data, or in person at
Jateční 45, Prague 7, 170 00. You may also use the sample form provided by Us for the claim, which
forms Annex No. 1 to the Terms. When exercising your right to claim defective performance, you must choose how you want to resolve the defect,
and you cannot subsequently change this choice without our consent. We will handle the complaint in accordance
with the right to claim defective performance that you have exercised.

If the Goods have a defect, you have the following rights:
a) to have the defect removed by delivering new, defect-free Goods or by delivering the missing part of the Goods; or
b) to have the defect removed by repairing the Goods,
unless the chosen method of removing the defect is impossible or disproportionately expensive compared to another method
, which will be assessed in particular with regard to the significance of the defect, the value that the Goods would
have without the defect, and whether the defect can be removed by another method without significant difficulties for you.

I am entitled to refuse to remove the defect if it is impossible or unreasonably expensive, especially with
regard to the significance of the defect and the value that the Goods would have without the defect.

You are also entitled to:
a) a reasonable discount on the Price; or
b) withdrawal from the Contract
if:
a) we refuse to remove the defect or do not remove it in accordance with legal regulations;
b) the defect occurs repeatedly;
c) the defect is a material breach of the Contract; or
d) it is obvious from our statement or from the circumstances that the defect will not be removed within a reasonable time
or without significant inconvenience to you.

The right to withdraw from the Contract does not apply if the defect in the Goods is insignificant.

If you caused the defect in the Goods yourself, you do not have any rights arising from defective performance.

A defect in the Goods is not wear and tear of the Goods caused by its normal use or, in the case of used Goods,
wear and tear corresponding to the extent of its previous use.

When you make a complaint, we will issue you with a written confirmation stating:
a) the date you made the complaint;

b) what is the content of the complaint;
c) what method of handling the complaint you request;
d) Your contact details for the purpose of providing information about handling the complaint.

Unless we agree on a longer period, we will eliminate the defects within 30 days of receiving the complaint and provide
you with information about the complaint settlement at the contact details provided. If this period expires in vain,
you may withdraw from the Contract or request a reasonable discount.

We will inform you by e-mail about the settlement of the complaint and issue you with a confirmation of the date and method of
settlement of the complaint. If the complaint is justified, you are entitled to compensation for the costs reasonably incurred.
You are obliged to prove these costs, e.g. with receipts or confirmations of the cost of transport. In the event that
the defect has been eliminated by the delivery of new Goods, you are obliged to return the original Goods to Us,
but the costs of this return will be borne by Us.

If you are an entrepreneur, it is your obligation to report and point out the defect without undue delay after
you have been able to discover it, but no later than three days after receiving the Goods.

If you are a consumer, you have the right to exercise your rights from defective performance for a defect that occurs in
consumer goods within 24 months of receipt of the goods.

Withdrawal from the contract when purchasing goods

1. 1. Withdrawal from the Contract, i.e. termination of the contractual relationship between Me and You from its beginning, may
      occur for the reasons and methods specified in this article, or in other provisions of the Terms and Conditions in
      which the possibility of withdrawal is explicitly stated.
   2. If you are a consumer, i.e. a person purchasing Goods outside the scope of your business activity, you have
      the right, in accordance with the provisions of Section 1829 of the Civil Code, to withdraw from the Contract without giving any reason within
      14 days from the date of conclusion of the Contract, or in the case of the purchase of goods, within fourteen days from the
      date of receipt of the goods. If we have concluded a Contract covering several items of Goods or the delivery
      of several parts of Goods, this period shall not begin until the date of delivery of the last item or part of the Goods, and
      if we have concluded a Contract on the basis of which we will deliver the Goods to you regularly and
      repeatedly, it shall begin on the date of delivery of the first delivery.
   3. You may withdraw from the Contract in any demonstrable manner (in particular by sending an e-mail or
      letter to My addresses specified in My identification data). You may also use
      the sample form provided by My side for withdrawal, which forms Annex No. 2 to the Terms and Conditions.
      8.4. However, even as a consumer, you may not withdraw from the Contract in cases where the subject of the Contract is
      the performance specified in Section 1837 of the Civil Code.
      8.5. The withdrawal period pursuant to paragraph 2. Withdrawal from the Contract is deemed to have been observed if
      you send Me a notification during the withdrawal period that you are withdrawing from the Contract.
      8.6. In the event of withdrawal from the Contract pursuant to paragraph 2. Withdrawal from the Contract. of the Terms and Conditions, you are obliged to send the Goods to Us within 14 days of
      withdrawal and you bear the costs associated with returning the goods to Us. You are entitled to a
      refund of the Shipping Cost, but only in the amount corresponding to the cheapest
      delivery method offered by us for the delivery of the Goods. In the event of withdrawal due to my breach of the concluded Contract, I will also pay the costs associated with returning the Goods to Us, but again only up to the amount
      of the Shipping Cost in the amount corresponding to the cheapest delivery method offered by us for
      the delivery of the Goods. 
   4. However, in the case of digital video course content, please note that once the digital content is made available to you, you lose your right to withdraw. It is important that I hereby inform you of this fact. This fact is also mentioned in the product description so that you are aware of this fact before confirming a binding order. If you want to receive the digital product within 14 days, you must agree that once you log in to the digital content provided by me, you lose your right to withdraw.
   5. In the event of withdrawal from the Contract in the case of physical goods, the Price will be refunded to you within 14 days from the effective date of withdrawal to
      the account from which it was credited, or to the account selected for withdrawal from the Contract. However, the amount will not be
      refunded before we receive the Goods, or you prove to Us that they have been sent back to Us.
      Please return the Goods to Us clean, if possible including the original packaging.
   6. In the event of withdrawal from the Contract pursuant to Article 8.2 of the Terms and Conditions, however, you are liable to us for any reduction in the value of the Goods
      resulting from handling the Goods in a manner other than that necessary to enable you to become familiar with
      the nature, properties and functionality of the Goods, i.e. in the manner in which you would become familiar with the Goods
      in a brick-and-mortar store. If we have not yet refunded the Price to you, we are entitled
      to offset the claim for costs against your claim for the refund of the Price.
   7. We are entitled to withdraw from the Contract at any time before we deliver the Goods to you if there are
      objective reasons why it is not possible to deliver the Goods (in particular reasons on the part of third parties or reasons
      arising from the nature of the Goods), even before the expiry of the aforementioned period.
   8. We may also withdraw from the Contract if it is obvious that you have provided intentionally incorrect information in the Order.
      If you are purchasing goods as part of your business activity, i.e. as an entrepreneur, we are entitled
      to withdraw from the Contract at any time, even without giving a reason.

      Consumer dispute resolution

 We are not bound by any codes of conduct in relation to buyers within the meaning of Section 1826, paragraph 1
, letter e) of the Civil Code.

We handle consumer complaints via the email address kristyna.spacilova@gmail.com.
Information about the complaint will be sent to the buyer’s email address.

The Czech Trade Inspection Authority, with
its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, Internet address: http://www.coi.cz, is responsible for the out-of-court resolution of consumer disputes arising from the Contract.
The online dispute resolution platform located at the Internet address
http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer,
who is a consumer, arising from a purchase contract concluded by electronic means.

 The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2,
internet address: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation
(EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on
online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on
online dispute resolution for consumer disputes).

Final provisions

If Our and Your legal relationship contains an international element (for example, we will ship goods outside
the territory of the Czech Republic), the relationship will always be governed by the laws of the Czech Republic. However, if you are a consumer,
your rights arising from legal regulations are not affected by this agreement.

We will deliver all written correspondence with you by electronic mail. My e-mail
address is listed in Our Identification Data. I will deliver correspondence to your e-
mail address listed in the Agreement, in your User Account or through which you contacted us.

The Contract may only be amended on the basis of our written agreement. However, I am entitled to amend and
supplement these Terms and Conditions, but this amendment will not affect already concluded Contracts, but only Contracts that
will be concluded after the effective date of this amendment. However, we will inform you about the amendment only if
you have created a User Account (so that you have this information in case you order new
Goods, but the amendment does not establish the right of termination, since we do not have a concluded Contract that could be
terminated), or if we are to deliver the Goods to you regularly and repeatedly under the Contract.
We will send you information about the amendment to your e-mail address at least 14 days before the effective date of this amendment.
If we do not receive a termination notice from you for the concluded Contract for regular and repeated deliveries of Goods within 14 days of sending the information about the amendment
, the new terms and conditions become part of our Contract and will apply to
the next delivery of Goods following the effective date of the amendment. The notice period in the event that you submit a termination notice is
2 months.

In the event of force majeure or events that cannot be foreseen (natural disaster, operational
disruptions, subcontractor outages, etc.), we are not liable for damage caused as a result of
or in connection with force majeure, and if the force majeure situation lasts for more than 10 days, I and
you have the right to withdraw from the Contract.

The Annex to the Terms and Conditions is a sample complaint form and a sample withdrawal form from the Contract.

The Agreement, including the Terms and Conditions, is archived in electronic form by Me, but is not accessible to You.
However, you will always receive these Terms and Conditions and the Order confirmation with a summary of the Order by e-mail, and you will therefore
always have access to the Agreement even without My cooperation. We recommend that you always
save the Order confirmation and the Terms and Conditions.

 These Terms and Conditions come into effect on 20.1.2023

Additional product sales

PRICE AND PAYMENT TERMS, RESERVATION OF TITLE

The price is always stated in the E-shop, in the Order proposal and of course in the Contract. In the event of a discrepancy between the Price stated for the Goods in the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal will apply, which will always be identical to the price in the Contract. The Order proposal also states the Price for shipping, or the conditions under which shipping is free. 

Ownership of the Goods shall only pass to You after You have paid the Total Price and taken delivery of the Goods. In the case of payment by bank transfer, the Total Price shall be paid by crediting it to Our account, in other cases it shall be paid at the time of payment.

We will request payment of the Total Price from you after the conclusion of the Contract and before the delivery of the Goods. You can pay the Total Price in the following ways:

1. a) By bank transfer. We will send you payment information within the Order confirmation. In case of payment by bank transfer, the Total Price is payable within a week.
2. b) By card online. In this case, payment is made via a payment gateway, and the payment is governed by the terms and conditions of this payment gateway. In the case of payment by card online, the Total Price is payable within a week.
3. c) Cash on delivery. In this case, payment will be made upon delivery of the Goods as opposed to handing over the Goods. In the case of payment by cash on delivery, the Total Price is payable upon receipt of the Goods.
4. d) Cash upon personal collection. The Goods can be paid for in cash upon collection at Our premises. In the case of payment in cash upon personal collection, the Total Price is payable upon collection of the Goods.

The invoice will be issued in electronic form after payment of the Total Price and will be sent to your email address. 

DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE TO THE GOODS

The goods will be delivered to you as soon as possible. I choose the transport so that the customer has it as close to the delivery point as possible. All this, of course, unless we have agreed otherwise. 

The delivery time of the Goods always depends on their availability and on the chosen method of delivery and payment. The expected delivery time of the Goods will be communicated to you in the Order confirmation. The time specified in these Terms and Conditions is only indicative and may differ from the actual delivery time. In the case of personal collection at the establishment, we will always inform you about the possibility of collecting the Goods by e-mail. 

After receiving the Goods from the carrier, it is your obligation to check the integrity of the packaging of the Goods and, in the event of any defects, immediately notify the carrier and Us. If there is a defect in the packaging that indicates unauthorized manipulation and entry into the shipment, it is not your obligation to receive the Goods from the carrier.

In the event that you breach your obligation to take delivery of the Goods, except in cases pursuant to Article 6.4 of the Terms and Conditions, this does not result in a breach of Our obligation to deliver the Goods to You. At the same time, the fact that you do not take delivery of the Goods does not constitute a withdrawal from the Contract between Us and You. However, in such a case, We shall have the right to withdraw from the Contract due to Your material breach of the Contract, or to store the Goods, for which We shall be entitled to payment from You. If We decide to withdraw from the Contract, the withdrawal shall be effective on the day on which We deliver this withdrawal to You. Withdrawal from the Contract shall not affect the right to payment of the Price for Transport, or the right to compensation for damage, if any.

If, for reasons arising on your part, the Goods are delivered repeatedly or in a manner other than that agreed in the Contract, you are obliged to reimburse Us for the costs associated with this repeated delivery. We will send you the payment details for paying these costs to your e-mail address specified in the Contract and they are due 14 days from the delivery of the e-mail. 

The risk of damage to the Goods passes to you at the moment you take over the Goods. In the event that you do not take over the Goods, except in cases pursuant to Article 6.4 of the Conditions, the risk of damage to the Goods passes to you at the moment you had the opportunity to take over the Goods, but for reasons on your part did not take over. The transfer of risk of damage to the Goods means that from that moment you bear all consequences associated with the loss, destruction, damage or any depreciation of the Goods.

If the Goods were not listed as in stock in the E-shop and an approximate availability time was indicated, we will always inform you in the event of:

1. a) extraordinary failure of production of the Goods, whereby we will always inform you of the new expected availability time or information that it will not be possible to deliver the Goods;
2. b) delay in delivery of the Goods from Our supplier, and we will always inform you of the new expected delivery time.
3. RIGHTS FROM DEFECTIVE PERFORMANCE

7.1. We guarantee that at the time of transfer of risk of damage to the Goods pursuant to Article 6.7 of the Conditions, the Goods are free from defects, in particular that the Goods:

1. a) corresponds to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics;
2. b) it is suitable for the purpose for which you request it and to which we agree;
3. c) is delivered with agreed accessories and instructions for use, including assembly or installation instructions;
4. d) is suitable for the purpose for which Goods of this type are usually used;
5. e) the quantity, quality and other characteristics, including durability, functionality, compatibility and safety, correspond to the usual characteristics of Goods of the same type that you can reasonably expect, also taking into account public statements made by us or another person in the same contractual chain, in particular advertising or labeling; 
6. f) is supplied with accessories, including packaging, assembly instructions and other instructions for use that you can reasonably expect; and 
7. g) corresponds in quality or design to the sample or template provided to you prior to the conclusion of the contract.

Rights and obligations regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).

In the event that the Goods have a defect, in particular if any of the conditions under Article 7.1 are not met, you can notify Us of such a defect and exercise your rights arising from defective performance (i.e. claim the Goods) by sending an e-mail or letter to Our addresses listed in Our identification data. You can also use the sample form provided by Us to make a claim. When exercising your right to defective performance, you must choose how you want to resolve the defect, and you cannot subsequently change this choice without Our consent. We will handle the claim in accordance with the right to defective performance that you have exercised. 

If the Goods are defective, you have the following rights:

1. a) to eliminate the defect by delivering new Goods without defects, or by delivering the missing part of the Goods; or
2. b) to eliminate the defect by repairing the Goods,

unless the chosen method of removing the defect is impossible or disproportionately expensive compared to the other method, which will be assessed in particular with regard to the significance of the defect, the value that the Goods would have without the defect, and whether the defect can be removed by the other method without significant difficulties for you.

We are entitled to refuse to remove the defect if this is impossible or unreasonably expensive, especially with regard to the significance of the defect and the value that the Goods would have without the defect.

You also have the right to:

1. a) a reasonable discount on the Price; or
2. b) withdrawal from the Contract,

if:

1. a) we refuse to remove the defect or fail to remove it in accordance with legal regulations;
2. b) the defect appears repeatedly, 
3. c) the defect is a material breach of the Contract; or 
4. d) it is obvious from our statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to you.

The right to withdraw from the Contract does not apply if the defect in the Goods is insignificant.

If you caused the defect in the Goods yourself, you do not have any rights arising from defective performance.

A defect in the Goods is not wear and tear of the Goods caused by its normal use or, in the case of used Goods, wear and tear corresponding to the extent of its previous use.

When you make a complaint, we will issue you a written confirmation stating: 

1. a) the date you made the claim;
2. b) what is the content of the complaint;
3. c) what method of handling the complaint you require;
4. d) Your contact details for the purpose of providing information about the handling of the complaint.

Unless we agree on a longer period, we will eliminate the defects within 30 days of receiving the complaint and provide you with information about the complaint settlement at the contact details provided. If this period expires in vain, you may withdraw from the Contract or request a reasonable discount.

We will inform you by e-mail about the settlement of the complaint and issue you with a confirmation of the date and method of settlement of the complaint. If the complaint is justified, you are entitled to compensation for the costs reasonably incurred. You are obliged to prove these costs, e.g. with receipts or confirmations of the cost of transport. In the event that the defect has been eliminated by the delivery of new Goods, you are obliged to return the original Goods to Us, but the costs of this return will be borne by Us.

If you are an entrepreneur, it is your obligation to report and point out the defect without undue delay after you have been able to discover it, but no later than three days after receiving the Goods.

If you are a consumer, you have the right to exercise your rights from defective performance for a defect that occurs in consumer goods within 24 months of receipt of the goods. 

WITHDRAWAL FROM THE CONTRACT

Withdrawal from the Contract, i.e. termination of the contractual relationship between Us and You from its inception, may occur for the reasons and in the manner specified in this article, or in other provisions of the Terms and Conditions in which the possibility of withdrawal is expressly stated.

If you are a consumer, i.e. a person purchasing Goods outside the scope of your business activity, you have the right, in accordance with the provisions of Section 1829 of the Civil Code, to withdraw from the Contract without giving any reason within 14 days from the date of conclusion of the Contract, or in the case of the purchase of goods, within fourteen days from the date of receipt of the goods. If we have concluded a Contract covering several items of Goods or the delivery of several parts of Goods, this period shall not begin until the date of delivery of the last item or part of the Goods, and if we have concluded a Contract on the basis of which we will deliver the Goods to you regularly and repeatedly, it shall begin on the date of delivery of the first delivery. 

You may withdraw from the Contract in any demonstrable manner (in particular by sending an e-mail or letter to Our addresses listed in Our identification data). You may also use the sample form provided by Us, which forms Annex No. 2 to the Terms and Conditions, for withdrawal.

However, even as a consumer, you cannot withdraw from the Contract in cases where the subject of the Contract is the performance specified in Section 1837 of the Civil Code.

The withdrawal period pursuant to Article 8.2 of the Terms and Conditions is deemed to have been observed if you send Us a notification during that period that you are withdrawing from the Contract.

In the event of withdrawal from the Contract pursuant to Article 8.2 of the Terms and Conditions, you are obliged to send the Goods to Us within 14 days of withdrawal and bear the costs associated with returning the Goods to Us. On the other hand, you are entitled to a refund of the Shipping Price, but only in the amount corresponding to the cheapest offered method of delivery of the Goods that we offered for the delivery of the Goods. In the event of withdrawal due to the fact that We breach the concluded Contract, we also cover the costs associated with returning the Goods to Us, but again only up to the amount of the Shipping Price in the amount corresponding to the cheapest offered method of delivery of the Goods that we offered for the delivery of the Goods.

In the event of withdrawal from the Contract, the Price will be refunded to you within 14 days from the effective date of withdrawal to the account from which it was credited, or to the account selected for withdrawal from the Contract. However, the amount will not be refunded before we receive the Goods, or you prove to Us that they have been sent back to Us. Please return the Goods to Us clean, if possible including the original packaging.

In the event of withdrawal from the Contract pursuant to Article 8.2 of the Terms and Conditions, however, you are liable to us for any reduction in the value of the Goods resulting from handling the Goods in a manner other than that necessary for you to become familiar with the nature, properties and functionality of the Goods, i.e. in the manner in which you would become familiar with the Goods in a brick-and-mortar store. If we have not yet refunded the Price to you, we are entitled to offset the claim for costs against your claim for the refund of the Price.

We are entitled to withdraw from the Contract at any time before we deliver the Goods to you if there are objective reasons why it is not possible to deliver the Goods (in particular reasons on the part of third parties or reasons arising from the nature of the Goods), including before the expiry of the period specified in Article 6.1 of the Conditions. We may also withdraw from the Contract if it is obvious that you have provided intentionally incorrect information in the Order. In the event that you purchase goods as part of your business activity, i.e. as an entrepreneur, we are entitled to withdraw from the Contract at any time, even without giving a reason.

CONSUMER DISPUTE RESOLUTION

We are not bound by any codes of conduct in relation to buyers within the meaning of Section 1826, paragraph 1, letter e) of the Civil Code.

We handle consumer complaints via the email address kristyna.spacilova@gmail.com . Information about the complaint will be sent to the buyer’s email address.

The Czech Trade Inspection Authority, with its registered office at Štěpánská 796/44, 110 00 Prague 1, Company ID: 000 20 869, Internet address: http://www.coi.cz , is responsible for the out-of-court resolution of consumer disputes arising from the Contract. The online dispute resolution platform located at the Internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer, who is a consumer, arising from a purchase contract concluded by electronic means.

The European Consumer Centre Czech Republic, with its registered office at Štěpánská 796/44, 110 00 Prague 1, internet address: http://www.evropskyspotrebitel.cz , is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

FINAL PROVISIONS

If Our and Your legal relationship contains an international element (for example, we will ship goods outside the territory of the Czech Republic), the relationship will always be governed by the laws of the Czech Republic. However, if you are a consumer, your rights arising from legal regulations are not affected by this agreement.

We will deliver all written correspondence with you by electronic mail. Our e-mail address is listed in Our Identification Data. We will deliver correspondence to your e-mail address listed in the Agreement, in your User Account or through which you contacted us.

The Contract may only be amended on the basis of our written agreement. However, we are entitled to amend and supplement these Terms and Conditions, but this amendment will not affect already concluded Contracts, but only Contracts that will be concluded after the effective date of this amendment. However, we will inform you about the amendment only if you have created a User Account (so that you have this information in case you order new Goods, but the amendment does not establish the right of termination, since we do not have a concluded Contract that could be terminated), or if we are to deliver the Goods to you regularly and repeatedly under the Contract. We will send you information about the amendment to your e-mail address at least 14 days before the effective date of this amendment. If we do not receive a termination notice from you for the concluded Contract for regular and repeated deliveries of Goods within 14 days of sending the information about the amendment, the new terms and conditions become part of our Contract and will apply to the next delivery of Goods following the effective date of the amendment. The notice period in the event that you submit a termination notice is 2 months.

In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational disruptions, subcontractor outages, etc.), we are not liable for damage caused as a result of or in connection with force majeure, and if the force majeure situation lasts for more than 10 days, both We and You have the right to withdraw from the Contract.

The Annex to the Terms and Conditions is a sample complaint form and a sample withdrawal form from the Contract.

The Agreement, including the Terms and Conditions, is archived in electronic form by Us, but is not accessible to You. However, You will always receive these Terms and Conditions and the Order confirmation with a summary of the Order by e-mail, and You will therefore always have access to the Agreement even without Our cooperation. We recommend that You always save the Order confirmation and the Terms and Conditions.

ANNEX NO. 1 – COMPLAINT FORM

Addressee: [ TO BE ADDED] . 

Filing a complaint

At the same time, I request a confirmation of the claim, stating when I exercised this right, what the claim is, what method of handling the claim I request, along with my contact details for the purpose of providing information about the claim handling.

Date:

Signature:

ANNEX NO. 2 – FORM FOR WITHDRAWAL FROM THE CONTRACT

Addressee: [ TO BE ADDED] . 

I hereby declare that I withdraw from the Contract:

If the buyer is a consumer, he has the right, if he ordered goods via the e-shop of the company [TO BE ADDED] (” Company “) or another means of distance communication, except for the cases specified in Section 1837 of Act No. 89/2012 Coll., the Civil Code, as amended, to withdraw from the already concluded purchase contract within 14 days from the date of conclusion of the contract, or if it concerns the purchase of goods, then within fourteen days from its receipt. In the case of a contract whose subject is several pieces of goods or the delivery of several parts of goods, this period begins to run only on the date of delivery of the last piece or part of the goods, and in the case of a contract on the basis of which the goods are to be delivered regularly and repeatedly, from the date of delivery of the first delivery.

The buyer shall notify the Company of this withdrawal in writing to the address of the Company’s premises or electronically to the e-mail address specified on the sample form. 

If the buyer, who is a consumer, withdraws from the purchase contract, he shall send or hand over to the Company the goods he received from it without undue delay, no later than 14 days from the withdrawal from the purchase contract. 

If the buyer, who is a consumer, withdraws from the purchase contract, the Company will return to him without undue delay, no later than 14 days from withdrawal from the purchase contract, all funds (purchase price of the delivered goods) including delivery costs that it received from him on the basis of the purchase contract, in the same way. If the buyer has chosen a method of delivery other than the cheapest method of delivery offered by the Company, the Company will return to the buyer the costs of delivery of the goods only in the amount corresponding to the cheapest method of delivery offered. The Company is not obliged to return the received funds to the buyer before the goods are received back or before the buyer proves that he has sent the goods to the Company.

Date:

Signature: